Contact Us

PahaQue Wilderness, Inc.
Poway, California
888-700-8368 (Please do not call or email us without your 4 digit order number. We cannot look up your order without your 4 digit order number. If you placed an order and did not receive an order confirmation please check your spam folder.)

Fiberglass poles: Note* There is no warranty for fiberglass poles, regardless of age. For replacement poles and segments please see our Replacement Poles page.

Important Note - Order Status

Updated 8.24.21                                                                                                    If calling or emailing to check order status please note that due to delays orders are now shipping roughly 9-12 weeks from the order date instead of the normal 4-6 weeks.

Please read before contacting.

Order Status Note* We are not able to give exact ship dates for orders at this time.

Due to closure recovery and some shortages of material and staff the lead time for orders to ship has gone beyond our normal 6 weeks. Right now ALL orders are shipping in the 9 to 12 week range. If it hasn't been 9-12 weeks since you placed your order, this will be the response to your order status inquiry.

When contacting us about existing or previous orders please have your 4-digit order number ready before contacting.

For questions relating to Warranties and Repairs, please see our Warranty Information page. Or direct your email to happytrails@pahaque.com. (Note: We are behind on all orders right now and inundated with requests. Therefore replies may take longer than usual. Lead time for all orders is 9-12 weeks. You will get an email with the tracking number the day your order ships.)

For questions relating to Product Information, Sales, or Order Tracking, please direct your email to happytrails@pahaque.com (Please note that your order will ship 9-12 weeks from the order date and you will get an email with the tracking number the day your order ships.)

PahaQue Hours of Operation are
Mon - Fri 8:00am to 4:30pm
Sat - Sun Closed
All Times are Pacific