PahaQue Wilderness / support
What is covered, what is not, and what to do before sending anything back.
Built to be used. Backed by PahaQue.
Keep your receipt and contact us before shipping a warranty or return item.
Covered
PahaQue offers a limited lifetime warranty against defects in material and workmanship on all products and components. Products receiving proper care but failing due to a defect will be fixed or replaced as required at the discretion of PahaQue Wilderness, Inc.
Not covered
Repairs caused by negligence or normal wear and tear may be performed at a reasonable cost. Wind, UV damage, rust, mold, mildew, cleaning damage, improper setup, and fiberglass pole splitting are not covered.
Proof of purchase required: The warranty is for the original retail purchaser only. Keep the original sales receipt or a forwarded online order confirmation; bank and credit-card statements are not accepted.
How warranty service works
In order for an item to be repaired or replaced, PahaQue must have the defective item back first. Start with an email so the return is expected and documented.
01
Describe the issue and ask for warranty-service instructions before sending anything back.
02
Keep the original sales receipt or forwarded online order confirmation ready.
03
PahaQue will provide the next steps. Do not ship an item without permission.
04
The defective item must be received first. PahaQue decides whether to repair or replace it. A $25 cleaning fee may apply to an unclean item submitted for warranty service.
Read the fine print
Other product repairs, due to negligence or normal wear and tear, can be performed at a reasonable cost to the consumer. Whether an item is repaired or replaced is at PahaQue’s discretion.
Email warranty questionsWind or other acts of Mother Nature
UV damage, rust, mold, or mildew
Material or color fading by itself
Damage caused by cleaning the item
Pole damage from improper setup
Fiberglass poles splitting, regardless of age or use
Alteration or modification to the item
Packages lost or damaged in transit
Packages lost or stolen after delivery
Normal wear and tear or negligence
Product return information
30 days
return window
20%
standard restocking fee
0
pole returns
PahaQue products purchased directly from PahaQue may be returned within 30 days of receipt. A 20% restocking fee is deducted from refunds, including for unopened items.
Return shipping to PahaQue is not covered. If a defective or shipping-damaged product is returned for a refund instead of repair or replacement, the 15% restocking fee applies.
Returns are not accepted for pole purchases. Purchases made through a dealer must be returned through that dealer.
Order cancellation
PahaQue Wilderness, Inc. produces custom items to order. Orders for custom items can be canceled within 3 days of the time of order. Orders canceled after that time incur a 50% cancellation and restocking fee.
Questions before you ship?
If you are unsure whether an issue is covered, contact PahaQue before sending anything back.
