Shipping and Returns

Orders ship within the timeframe stated on the product page. Processing times vary by product, and carrier transit time begins after the order ships. Delivery dates are estimates and may vary by destination and carrier.

Orders may ship by UPS, FedEx, USPS, or freight carrier, depending on the product and shipment size. Tracking information is emailed when available after an order ships.

Optional shipping protection may be available for purchase at checkout. If offered for your order, its price and coverage terms will be shown at checkout.

Please contact PahaQue within 48 hours of delivery if an order arrives damaged, is missing an item, or contains an incorrect item. For a delayed or apparently lost shipment, contact us promptly so we can help review the tracking information.

After a package is accepted by the carrier, delivery is handled by that carrier. PahaQue is not responsible for packages lost or damaged in transit or reported as delivered but not received. Any available shipping protection or carrier claim will be handled according to its applicable terms.

Products purchased directly from PahaQue may be returned within 30 days of receipt. To qualify, an item must be unused and in its original condition and packaging.

Returns are not accepted for used or installed items, items damaged through misuse, final-sale or clearance items, or pole purchases. Purchases made through a dealer must be returned through that dealer.

A 20% restocking fee is deducted from refunds, including for unopened items. Return shipping costs are the customer’s responsibility. If a product is defective or arrives damaged and you choose a refund instead of repair or replacement, the 15% restocking fee still applies.

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Contact PahaQue before sending an item back to request a return authorization number. Packages sent without authorization and the number clearly marked on the outside may be refused and returned. Return shipping must be prepaid; COD shipments cannot be accepted.

Items sent for repair must be clean and free of dirt and debris. A $45 cleaning fee may apply to items returned unclean. For return shipments, PahaQue recommends UPS Ground or insured Parcel Post.

PahaQue Wilderness, Inc. offers a limited lifetime warranty to the original retail purchaser against defects in materials and workmanship. Products that have received proper care and fail because of a covered defect will be repaired or replaced at PahaQue’s discretion. Proof of purchase—a sales receipt or forwarded online order confirmation—is required; bank and credit-card statements are not accepted. The warranty is not transferable.

• Normal wear and tear or negligence.
• Damage caused by wind or other acts of nature.
• UV damage, rust, mold or mildew, or fading by itself.
• Damage caused by cleaning or improper setup.
• Fiberglass poles that split.
• Alterations or modifications to the product.

Repairs for issues outside the warranty may be available at a reasonable cost.

PahaQue must receive the defective item before deciding whether to repair or replace it. Contact us for instructions before sending anything. Items sent for repair must be clean and free of dirt and debris; a $25 cleaning fee may apply. Return shipping costs are not covered by the warranty. PahaQue recommends UPS Ground or insured Parcel Post for return shipments.